Privacy Policy

PRIVACY POLICY – Ghilli Dilli Tours and Travel (OPC) Private Limited

Last Updated: 07JAN26

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Ghilli Dilli Tours and Travel (OPC) Private Limited (“Ghilli Dilli”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you use our website or travel services.

 

1. Introduction & Scope

This Privacy Policy applies to all visitors, customers, and users who interact with Ghilli Dilli through our website, digital platforms, phone, email, WhatsApp, social media, or any authorized channel. By using our website or services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our website and services.

This Policy complies with Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and includes limited international guidance for travelers outside India.

 

2. Information We Collect

We collect personal information only when necessary to provide our services, communicate with you, or meet legal requirements. The information we collect may include:

Information You Provide to Us

• Name, phone number, email address, and address
• Travel details, passport/ID information, nationality, date of birth
• Booking preferences such as hotel, transportation, and activities
• Special requests or relevant health or dietary information (shared voluntarily)
• Payment and billing information (we do not store full card/UPI details)

Information Collected Automatically

When you visit our website, we may collect:

• IP address, device and browser type
• Pages visited, time spent, clicks, and website usage analytics
• Cookies and similar technologies (see Section 5 below)

Information from Third Parties

We may receive information from:

• Travel suppliers (airlines, hotels, tour operators)
• Payment processors, banks, or platforms
• Marketing or advertising partners
• Social media platforms you interact with

Children’s Data

We do not knowingly collect data of children under 18 without parental consent. For travel involving minors, limited necessary details (name, age, passport) may be collected when provided by a parent/guardian.

 

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide travel planning and booking services
• Manage reservations, itineraries, and travel arrangements
• Coordinate with airlines, hotels, visa agents, insurance providers, and other travel partners
• Send booking confirmations, alerts, and important service updates
• Improve website performance, services, and customer experience
• Communicate offers or travel updates (only if you opt-in)
• Comply with legal, regulatory, tax, or safety requirements

You can opt out of marketing messages at any time.

 

4. Legal Basis for Using Your Information

We process personal information only when allowed by law, including:

• With your consent
• To perform a contract (e.g., complete your travel booking)
• For legitimate business interests, such as improving services and ensuring safety
• To comply with legal obligations

 

5. Cookies & Tracking Technologies

Our website may use cookies to improve functionality, user experience, and performance.

We may use:

• Essential Cookies – needed for core website features
• Performance Cookies – help us understand site usage
• Preference Cookies – store settings (e.g., language)
• Marketing Cookies – show relevant travel-related promotions

You can modify cookie settings in your browser. Some features may not function correctly if cookies are disabled.

 

6. Sharing of Personal Information

We share information only when required to deliver our services or comply with the law. We do not sell your personal information.

Your data may be shared with:

Travel Partners

Airlines, hotels, tour operators, transport providers, visa agencies, and insurance companies.

Payment & Technology Partners

Banks, payment gateways, IT service providers, and secure cloud platforms assisting us in operations.

Legal Authorities

If required by law, government request, or to respond to fraud, security, or legal issues.

Any partner with whom we share data is expected to protect it and use it only for the intended purpose.

 

7. Data Security

We use reasonable security measures to protect your data from misuse, loss, unauthorized access, or disclosure. While we strive to keep your information secure, no digital system can guarantee complete security.

If a data breach occurs, we will take appropriate steps as required by law.

 

8. Data Retention & International Transfers

Data Retention

We retain information only as long as necessary for the purpose it was collected or as required by law. Booking records may be retained for 8 years for tax and compliance purposes.

International Transfers

Since travel services often involve providers outside India, your information may be transferred internationally. By using our services, you consent to these transfers. We take reasonable steps to ensure data shared internationally is handled securely.

 

9. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated data
• Withdraw consent for processing (where consent is the basis)
• Request deletion of your data (subject to legal limitations)
• Unsubscribe from marketing communications

We aim to respond to requests within a reasonable timeframe.

 

10. Third-Party Links

Our website may contain links to other websites or services. We are not responsible for their privacy practices. Please review their policies before providing any information.

 

11. Data of Non-Indian Users

If you are located outside India, you understand that your information may be processed in India and other countries where our travel partners are located. Data protection laws in these locations may differ from your home country. By using our services, you consent to such processing.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, or wish to exercise your rights, please contact:

Ghilli Dilli Tours and Travel (OPC) Private Limited

Email: ghillidilli.india@gmail.com

Phone: +91 8851898784

Address: Office No – D 246, Sushant Shopping Arcade, Sushant Lok – 1, Gurgaon, Haryana – 122009, India

 

13. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website with the updated date. Continued use of our services after changes means you accept the revised Policy.